SHIPPING POLICY
This Shipping Policy outlines our shipping standards for all orders placed on our website, covering shapewear, women’s underwear, sleepwear, essential ready‑to‑wear apparel, and collaborative special‑edition collections. All transactions on our website are processed in USD, and free shipping is available for every order.
Order Processing
Once your order is successfully submitted, it will go through a processing period of 1‑3 business days before dispatch. This processing time includes order verification, product picking, quality check and package preparation. Order processing does not include weekends.
Delivery Timeframe
After dispatch, the estimated delivery time for all destinations is 6‑12 days. This delivery window applies uniformly to all regions. Expedited shipping service is not offered on our website. Delivery estimates are approximate and may be impacted by unforeseen logistical situations, local carrier handling or customs procedures.
Free Shipping Benefit
Complimentary shipping is automatically applied to all purchases. There is no minimum‑order requirement to qualify for free worldwide shipping. The free shipping benefit only covers outbound delivery of your original order. Return shipping costs are the responsibility of the customer and are not included in this policy.
Shipping Exceptions
We cannot guarantee exact delivery dates. We are not liable for delays caused by third‑party logistics carriers, external logistical disruptions or circumstances beyond our reasonable control.
Missing or Damaged Packages
If you encounter issues such as delayed delivery, missing packages or damaged parcels upon receipt, please submit your inquiry through our support channels. Please prepare your order number and relevant supporting information to help speed up case handling.
Contact for Shipping Inquiries
For questions about processing status, delivery estimates or shipping‑related concerns, please visit our Contact Us page. All available contact channels including our email address are located on the Contact Us page.