CUSTOMER SERVICE POLICY
Our customer service team is dedicated to delivering a smooth, transparent and supportive shopping experience for every shopper across all regions. This policy outlines our core service standards covering order processing, shipping, returns, refunds and general support for all products including shapewear, women’s underwear, sleepwear, essential ready‑to‑wear apparel, and collaborative special edition collections available on our website.
Order & Shipping Service
All orders undergo 1‑3 business days of processing time prior to dispatch. Free shipping applies to every order, with a consistent estimated delivery timeframe of 6‑12 days for all destinations. All purchases on our website are transacted in USD. We do not provide expedited shipping options. While we work hard to adhere to the stated timeline, delivery estimates are approximate and may be affected by unforeseen logistical circumstances.
Return & Refund Service
We maintain a 60‑day return window for eligible items. Products being returned must comply with our return eligibility requirements. Once we receive and complete inspection of your returned merchandise, your refund will be processed within 5‑10 days. The refund timeline refers to our internal processing period; the actual arrival of funds back to your payment account may vary depending on your payment provider’s handling speed.
Product‑Related Support
Our support team can assist you with general product inquiries, size guidance, fabric information, collection details for our basic lines as well as joint‑launch special series. We can offer guidance to help you pick suitable shapewear, underwear, sleepwear and everyday garments. We are unable to provide personalised medical or body‑fit advice.
Order Issue Support
If you encounter issues such as order confirmation delays, item discrepancies, or other order‑related concerns, please submit your request through our support channels. Kindly prepare relevant order information to help our team resolve your case efficiently. We will review each case thoroughly and provide reasonable solutions based on the actual situation.
How To Contact Us
For all customer service questions, including shipping concerns, return requests, refund follow‑ups and product questions, please visit our Contact Us page. All available contact channels including our email address are located on the Contact Us page. Please submit all communications through these designated channels.